IGI Group of Companies

Information Technology

A customer centric and customer operated consultancy services center creating holy nexus between the customer (external & internal). We genuinely commit the excel by relentlessly driving the plan to attain ‘Peerless customer service with quality in process by radiating passion and integrity at work.

The company provides a wide range of BPO, Web & Software services in health care, Insurance, HR, Mortgage, Telecom, Finance and retail, Contact center services----Voice based outbound & inbound and web based (mail and chat).Along with Web Site Services, any level Software development, Data processing and conversion works. With team of highly skilled manpower who are trained as per industry Norms , IGI IT SERVICES focus on Customer delight Through Quality In Services.

IGI IT SERVICES plan is driven by implementing the principles of customer focus, Leadership, Involvement of people, process approach, and continual improvement, High level of customer satisfaction, Operational efficiency, Statical analysis to minimize defects in the process to improve quality and total compliance with data security and information security management system with 24/7 customer support in service at low cost.

Banking /Finance

SERVICE OFFERING TO BANKING AND FINANCE INDUSTRY

  • Account Opening Service
  • Loans Processing Service
  • Cheque Clearance
  • Cheque Payment Reconciliation
  • Statement Processing
  • ATM Reconciliation
  • Customer Account Management
  • Collection And Customer Follow Up
  • Account Payments & reconciliation
  • Credit Verification
  • Fraud Detection
  • Standard Order Processing
  • Reward & Loyalty Program
  • Value Added Services for existing Customers
  • Specialized Service

Health care

SERVICE OFFERING TO HEALTH CARE INDUSTRY

  • Medical/Medicare Management
  • Patient Care management Cycle
  • Billing & coding
  • Telemarketing
  • Subscription Renewals
  • Lead Generations
  • Claim Processing
  • Medical Transcription
  • Customer Care & Service
  • Campaign Management
  • Accreditation Process
  • Specialized Medical Service

Retail

Service Offering For Retail Industry

  • Catalog order fulfillment
  • Billing and collection
  • Distribution Management
  • Customer care and service
  • Customer Queries & Complaint management
  • Warranty calls
  • Product Information Requests
  • Subscriptions Renewals
  • Database maintained and Updates
  • Sales Support/Telemarketing/Producer Support
  • Market Research and Opinion Polls
  • Lead Generations
  • Value Added Sales & Existing customers
  • Back Office Processing
  • Specialized services

Telecom

Service offering for Telecom Industry

  • Sales Support
  • Telemarketing
  • Product Promotion
  • Lead generation/Customer Qualification
  • Campaign Management
  • Credit management/Credit Verification
  • Subscription Service
  • Customer care
  • Credit Billing & Recovery
  • Specialized Service

Legal Process

Service Offering for Legal process

  • Legal Transcription
  • Document Management
  • Legal billing
  • Legal coding
  • Scooping & Court Reporting Service
  • Legal Translation
  • Data Entry Service
  • Secretarial And Paralegal BPO Services
  • Efiling Service
  • OCR & Scanning Service
  • Drafting & Documentation

Web Enabled

Web Enabled Services

  • Domain Registration -- .com , .net, .us, .co.uk, .biz, .in, .co.in, .org
  • Web Hosting
  • VPS
  • Email Hosting
  • Digital Certifications – SSL verisignetc
  • Instant Chat, for real time text based conversation
  • Email Support Through the use of natural language processing & Knowledge base
  • Page Push In which the agent pushes the web page into the customer screen
  • Follow me, which allows the customer to watch what the agent does
  • Split Screening, For instance with completing forms.
  • Customer can also request an immediate or schedule call back from agent

Document Management

Document management

  • Data Entry And Form Filling
  • Data Entry from paper/books with high accuracy and speed
  • Data entry from image file in any format
  • Business Transaction Data Entry like sales/ purchase/payroll
  • Data Entry of E-books
  • Data Entry- yellow Pages And White Pages Keying
  • Data Entry and Compilation from web site
  • Data Capture/Collection
  • Business Card Data entry into any format
  • Data Entry from hardcopy/printed material into Ms Office
  • Strategic Data Entry into software program and application
  • Receipt /Bill Data Entry
  • Catalog Data Entry
  • Data Entry For Mailing List/Mailing Label
  • Manu Scripting Typing into word
  • Taped Transcription into word
  • Copy, paste, Editing, Sorting, Indexing Data into any format
  • Data Conversion And Processing
IGI Group © 2011